Shipping & Handling
Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.
Our online orders are shipped from our dispatch warehouse in Wheelers Hill VIC. We aim to dispatch all orders within 1-2 business days of receiving the order provided products are in stock and payment has been cleared.
If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an eta. If the eta does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.
Our orders are shipped via Australia Post eParcel. All orders have tracking details which are emailed on dispatch with links to the carrier’s website. Once an order has been placed please understand we cannot change the shipping address for security reasons.
Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.
WHEN CAN I EXPECT MY ORDER?
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australia Post, their delivery time frames are listed below.
DESTINATION APPROX DELIVERY TIME
Please contact us for a quote for express freight. Depending on your location and the size/weight of your order we will find the most competitively priced express post option for you.
We currently do ship internationally, however, a shipping quote will need to be supplied at the time of your order.
NOT WHAT YOU ORDERED?
We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organise to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!